The benefit of running a fully functional web site is that your credit union is available 24 hours a day, 7 days a week.
- Answers to frequently asked questions could be posted to your site to provide instant feedback.
- Providing an e-mail return address allows members to voice their opinions and comments as well as pose questions.
- Posting the credit union products & services, rates, address, location, newsletter, special events, calendar of events, etc. offers the member the ability to answer many of the member's questions at their own convenience. This situation also reduces the amount of telephone and research time needed by credit union representatives.
- Providing links to other credit union related sites and posting a message board are two more ways to provide a sense of community for your members to research or discuss credit union issues.
- Online surveys can be used to determine the membership needs, wants or desires relative to credit union products and services.